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Difficult conversations can arise anywhere — asking for a raise, letting a longtime employee go, moving a family member to assisted living, settling an emotional lawsuit. People avoid difficult conversations out of the fear of possible consequences. When these conversations do happen, people often think and feel more than they actually say. This leads to ineffective discussions and less-than-ideal outcomes. There is a better way.
Learn what is really happening — interests, identity, emotions — leading up to and during a difficult conversation. Participants will gain the skills necessary to prepare for and successfully execute difficult conversations. Don't miss these strategies for handling tough conversations wherever they arise.
Taught by Kimberly Holst, Professor of Law, Sandra Day O'Connor College of Law.